These Terms of Service (the "Terms") govern your access to and use of Arvan ATS (the "Service", "we", "us"). By accessing the Service you agree to these Terms. If you accept the Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity (the "Customer").
1. Accounts
Access to the Service is provisioned by an administrator on the Customer side. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us at legal@arvanats.com promptly if you suspect unauthorized access.
2. Acceptable use
You agree not to:
- Upload data you don’t have the right to process under applicable law (including consent obligations for candidate sourcing in some jurisdictions).
- Use the Service to send unsolicited bulk email, SMS, or any communications prohibited by law.
- Probe, scan, or test the vulnerability of the Service or its sub-processors except under a coordinated disclosure agreed with us in writing.
- Attempt to access another customer’s data, circumvent role-based access controls, reverse-engineer the Service, or scrape its UI for resale.
- Use the Service for any unlawful purpose or in violation of applicable export controls or sanctions.
3. Customer data & ownership
The candidate records, notes, files, and other content the Customer submits to the Service remain the Customer’s property. We process it strictly to provide the Service, in line with our Privacy Policy and the Data Processing Addendum (DPA) available on request from privacy@arvanats.com. The DPA incorporates EU Commission’s Standard Contractual Clauses (2021/914) and constitutes our Art. 28 GDPR agreement with the Customer.
4. Third-party services
The Service integrates with third-party services (Google Calendar, Twilio, Anthropic / OpenAI, SMTP providers) at the Customer’s option. Your use of those services is also governed by their own terms. Where the Service uses Google APIs, the use is bound by the Google API Services User Data Policy, including its Limited Use requirements. See our Privacy Policy for sub-processor list and international transfer safeguards.
5. Intellectual property
The Service, its software, design, and documentation are owned by us and our licensors and are protected by copyright and other laws. Nothing in these Terms transfers any rights in our IP to you. You grant us a limited, non-exclusive licence to host, process, and display Customer data solely to operate the Service.
6. Service availability
We aim for high availability but do not commit to a numerical uptime SLA in this baseline offering. Planned maintenance is announced to administrators in advance when feasible. Beta / Preview features are provided as-is and may change or be removed.
7. Disclaimers and limitation of liability
The Service is provided as-is and as-available, without warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law. Where applicable mandatory consumer law prevents the exclusion of certain warranties, those warranties remain in force.
To the maximum extent permitted by law, our aggregate liability arising from your use of the Service in any 12-month period is limited to the fees paid by the Customer for the Service in that period (or, if provided at no charge, to one hundred euros (€100)). Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot be excluded under EU law.
8. Termination
You may stop using the Service at any time. We may suspend or terminate access for material breach of these Terms (e.g. abuse, fraud, non-payment). On termination, the Customer can request an export of its data within 30 days; after that we delete it per the retention rules in our Privacy Policy.
9. GDPR & data protection
Where the Customer is a controller and Arvan ATS is a processor of candidate personal data, the parties’ respective obligations are set out in our DPA. The Customer warrants that it has a lawful basis under GDPR for entering candidate personal data into the Service and has provided required Art. 13 information to candidates.
10. Changes
We may update these Terms from time to time. Material changes will be communicated to administrators by email at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
11. Governing law & disputes
These Terms are governed by the laws of Ireland, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Dublin, Ireland. EU consumers retain the protection of mandatory provisions of the law of their country of residence.
12. Contact
Questions about these Terms: legal@arvanats.com.
Data protection & DPA requests: privacy@arvanats.com.